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Warranty & Refit

The warranty is 1 year for the electronics and 30 days for the shell if it is a fit problem.

Issues covered by the shell’s 30-day warranty: the mold is too big, thick, high or deep; the seal is weak or absent; discomfort when wearing.

These are free adjustments if you send your products back to us within 30 days of receipt. Give yourself time to settle in and contact us if you need adjustments.

The delivery fee will be paid by you, but we will send them back at our cost after all adjustments are made.

The box and cable are not part of the warranty procedure, but will be replaced within 30 days if there is a manufacturing problem.

Please note that misuse, mechanical shocks, accidents, unauthorised repairs or extreme weather conditions are not covered by our warranty policy.

CIEMs are designed to last you for years. Read the user guide to see how you can get the best out of them for a long time.

For any warranty or out-of-warranty repairs, please email us


Frequently Asked Questions


What are In-Ear Monitors (IEMs)?

IEMs are personal audio devices that are inserted into the ear canal to provide high-quality audio monitoring. They are commonly used by musicians and audio professionals to hear themselves or a mix of audio during performances or recordings.


What are the benefits of using IEMs?

IEMs offer superior noise isolation, which is important for musicians to hear themselves on stage. They provide a cleaner and more detailed sound, and they are less likely to cause sound leakage or interfere with microphones. They are also highly portable.


How do I choose the right IEMs?

Consider factors like your budget, intended use (musician, audiophile, casual listening), sound signature (bass-heavy, neutral, etc.), and fit (custom or universal). It’s essential to try different models and brands to find the right IEMs for your needs.


Can I use IEMs for activities like running or working out?

Yes, many IEMs are designed for active use and are sweat-resistant. Look for models with secure and comfortable ear tips to ensure they stay in place during physical activities.


How do I clean and maintain my IEMs?

Clean the ear tips regularly with a soft, damp cloth. Avoid using harsh chemicals. If your IEMs have removable ear tips, you can replace them when they wear out. Store your IEMs in a protective case when not in use to prevent damage.


How do IEMs differ from regular earphones or headphones?

IEMs are designed to fit snugly inside the ear canal, providing passive noise isolation and a more personalized audio experience. They are typically more compact and offer better sound isolation compared to regular earphones or headphones.


Are IEMs custom-molded or universal fit?

IEMs come in both custom-molded and universal fit options. Custom IEMs are molded to fit the individual’s ear canal, providing maximum comfort and isolation. Universal IEMs come in various sizes and are designed to fit a broader range of users.


Do IEMs require a separate audio source or amplifier?

Some IEMs can be driven by smartphones or portable media players, while others may benefit from a dedicated headphone amplifier or digital audio player for improved sound quality. It depends on the IEM’s sensitivity and impedance.


Are there wireless IEMs available?

Yes, wireless IEMs are widely available, offering the convenience of Bluetooth connectivity. They come in various styles, including true wireless and neckband designs.


Are there options for custom artwork or design on IEMs?

Some manufacturers offer custom shell designs or artwork options for custom-molded IEMs. You can personalize the appearance of your IEMs to your liking.

Begin Your Sonic Journey with a Complimentary IEM Consultation

Please use the form below to get in touch with us. We're here to answer your questions and assist you with any inquiries you may have about our products, services, or any other matters related to LX-Ear.

Business Hours

Monday - Friday: 10 AM - 5 PM

Saturday - Sunday: Closed


+4 (0774) 586 713


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Selecting the right pair of in-ear monitors (IEMs) is as critical as choosing a doctor or lawyer; it's a deeply personal decision. Numerous IEM professionals specialize in catering to the unique preferences and needs of various types of audio enthusiasts.