FAQ

Puteti rezolva asta rapid, cu o vizita la audiologul local sau puteti sa ne contactati si sa faceti o programare la una dintre clinicile noastre partenere din toata tara. Programarea pentru amprentare se face doar dupa plasarea si achitarea comenzii.
Daca veti decide sa le faceti la un cabinet de audiologie, descarcati acest ghid si luati-l cu dvs.

Over-ear headphones are for your ears only. That's why we do NOT have a return policy. See the Warranty details.

The color shown may vary from the final product. Each product is unique and personalized, and our team is ready to offer you the best option for personalized headphones.

You can upload a file (.PNG or .PSD) then
when you start configuring your model and we will try to make it. We like
challenges! If the file you send does not meet our requirements, we will try to
Let's find a solution together.

Make sure you try them on as soon as possible after receiving your order. We have a 30-day repair guarantee for refits or further fine adjustments. You just have to tell us exactly what the problem seems to be, send them in and we will make the adjustments. Depending on the adjustments that need to be made, you will have them back as soon as possible.

We offer a 1-year warranty on the electronics and a 30-day warranty on the shell if there is a fit issue. See more details in the Warranty section.

See the User Guide section for details.

If you're in a hurry, you can check the option
of the "emergency fee" when you order, and your monitors in
ear will be built in 3 working days.

Place an order on the website. After you place your order and make the payment, you will need to make your molds and send them to us.

Also, check the Molding Instructions and Payments and Shipping sections.

Unfortunately, the LXear showroom is temporarily closed, but we are waiting for you to place an order online.